Entrance & Access

The entrance to Jacaranda Records is raised, but a portable ramp is available for wheelchair access upon request. The ground floor of the store is fully level, though the live performance space is located in the basement and is currently only accessible via stairs with a handrail on the right-hand side. A lift is in the process of being installed to improve accessibility to the basement area.

Toilets

A step-free accessible toilet (Radar key required) is available in the live room.

Seating & Queuing

All shows are standing-room only, but chairs can be provided upon request. For events with long queues, guests who are unable to stand for extended periods are encouraged to notify us in advance so we can make suitable arrangements.

Staff Assistance

While our staff do not have formal accessibility training, they are available to assist with ramps and general support as needed.

Visual Environment

Please be aware that the live room is kept very dark during performances, which may impact visibility.

Audio Support

We are unable to provide sign language interpretation or audio translation for deaf or hard-of-hearing guests. If you require ear protection, please bring your own.

Assistance Dogs

Certified assistance dogs are welcome. Please provide official documentation verifying the dog's training to support you in event environments. Emotional support animals are not permitted.

Essential Companions (Carers)

We offer complimentary tickets for essential companions or carers. To qualify, you will need to provide evidence that the support required is substantial, significant, or frequent and directly related to your disability. Please contact us directly or via our ticket provider, Skiddle, to arrange this.